Senior Account Manager @ RTB House

Anunt valabil pana la data de 2018-03-05
Companie: RTB House
Tip job: Account, Digital, Marketing, Media

What you will do:

  • Providing excellent customer service through phone and email.
  • Respond to customer requests and inquiries in a professional and timely manner.
  • Assisting customers in the process of launching ad campaigns.
  • Providing specific information and technical and business support regarding company's services and products.
  • In cooperation with Account Strategists providing internal analyses of clients' ad campaigns and business in order to define further business opportunities.
  • Developing and maintaining in-depth product knowledge.
  • Providing external reports for clients.
  • Documenting all customer activities in the CSS software.

 

Requirements:

  • 2-5 years of experience in customer service - online experience would be an advantage.
  • Understanding of web and e-commerce analytics - experience with Google.
  • Analytics and Pay per click marketing tools is an advantage.
  • Fluent English (level C1).
  • Bachelor's degree.
  • Working experience of MS Office Word, Excel, PowerPoint.
  • Knowledge of customer support tools and processes is an advantage.
  • Ability to identify and understand customer needs and requirements.
  • Excellent analytical, numerical and problem solving skills.
  • Well-developed verbal and written communication skills.
  • Multi-tasking, high energy, resourcefulness.
  • High level of motivation and willingness to learn.
  • Positive, can-do attitude.

 

We offer the chance to work in:

  • An engaging role in a new fast-growth project. We believe that quality content merits a place of honor online, and should be spread around the web and made available to the people. This is our mission – promote quality content and replace banal advertisement with significant information and engaging discussions.
  • The chance to work in one of the fastest growing sectors in online advertising.
  • A friendly atmosphere while working with a dynamic team of professionals.
  • Competitive salary.
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