Digital Account Manager @ Grapefruit

Anunt valabil pana la data de 2024-09-02
Companie: Grapefruit
Specializare: Marketing, Digital, Account, Social Media
Tip job: Remote, Full Time
Nivel: Senior, Middle

As an Account Manager for Grapefruit, a digital agency, you will be responsible to maximize the value of Grapefruit in front of our actual clients and potential clients.

You will do this by solving business problems through the deployment of various digital projects, crafted by your amazing in-house digital team.

You will be part of one of the most appreciated digital agencies based in Romania, with cross-learning and team growth at its core. This is a result of our commitment and effort to solve the business challenges of our clients.
You will be part of Grapefruit’s Customer Success Team and will work closely with the Project Manager assigned to the project. Moreover, as an Account Manager, you will be working very closely with our Delivery Manager and Project Managers and will be reporting to the Customer Success Manager.

What you need to know for this position

  • At least 4-5 years of relevant proven experience (digital projects) in a position of account manager, business development or sales;
  • Excellent English (both written and spoken);
  • Good knowledge of online business, digital projects, and marketing;
  • Good knowledge of industry specifics, suppliers, competitors, trends (eCommerce, digital banking, etc.).


Skills that make you human

  • Easily portable within other similar projects;
  • Pragmatic, organized and can take up a challenge;
  • Detail-oriented person;
  • Enjoy teamwork but also perfectly capable to work on your own;
  • Proactive and results-oriented type of person.


What will be your responsibilities

  • Account management: manage all client interactions for your assigned client portfolio (budget, scope of work, reporting);
  • Commercial proposals: create and present proposals (digital projects such as websites, B2B or B2C platforms, digital campaigns, national consumer promotions) to existing / new clients outlining solutions and next steps. You need to be familiar with different pricing and sales proposals strategies when talking about digital projects.
  • Stakeholders management: overcome communication gap between client and delivery team by helping each side understand industry specifics, business goals;
  • Negotiation: be comfortable negotiating budgets, find the right balance between all parties involved and act in a consultative manner while winning with good arguments;
  • Web of influence: build great professional relationships; be in touch with clients’ daily professional challenges;
  • Pitch: previous experience in pitch presentations and bidding process;
  • Reporting: manage clients’ budgets: monthly reporting internally and externally - you need to be good with excel numbers.



  • Understanding Client Expectations: Ensuring project teams fully understand client expectations and project scopes to deliver high-quality services.
  • Consulting Approach: Collaborating in a consulting manner with project managers and delivery managers on current/upcoming projects to be aware of project evolution and identify new opportunities.
  • Facilitating Discovery Workshops: Organizing and facilitating discovery workshops with clients and stakeholders to gain a deep understanding of business needs, objectives, challenges, and industry specifics.
  • Travel: Being open to travel as needed to meet clients face-to-face, which may require flexibility and adaptability in your schedule.


Additional responsibilities

  • Promote Grapefruit’s values through everything you do;
  • Create and implement new ways to increase innovation and efficiency (e.g work processes);
  • Act towards growing Grapefruit as a business, not only your business unit;
  • Offer support for projects belonging to other business units;
  • Anything else we forgot and is common sense.

If you are interested in this position and if you think you fit the job description, send us your CV.

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