CONTEXT:
Here’s “the good deal paradox”: Romanians chase discounts to save money, yet throw away food worth 1000 euros/person/year, because they buy what they already have in the fridge.
As a discounter Lidl understood what Romanians best respond to: the language of promotions and urgency. So it used this to trigger a behavioral change: shop your fridge before shopping the store.
We treated the fridge like a retail space and promoted products on fridge shelves just like the ones on store shelves. Tutorials thought people how to organize their fridges following retail principles such as Eye Level Strategy and Priority Shelves. We also hijacked the promo format, signaling in-fridge products with a head turning price: ZERO.
Lidl is known for great quality at the best price. Now that promise goes beyond the store, allowing people to save money by enjoying the best deal of all: using what they’ve already paid for.

























